Terms & Conditions

1. Introduction
These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.
This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.
2. Intellectual Property Rights
Other than content you own, which you may have opted to include on this Website, under these Terms, Aroma La Vida Sdn Bhd and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.
3. Restrictions
You are expressly and emphatically restricted from all of the following:
1.    publishing any Website material in any media;
2.    selling, sublicensing and/or otherwise commercializing any Website material;
3.    publicly performing and/or showing any Website material;
4.    using this Website in any way that is, or may be, damaging to this Website;
5.    using this Website in any way that impacts user access to this Website;
6.    using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
7.    engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
8.    using this Website to engage in any advertising or marketing;
Certain areas of this Website are restricted from access by you and Aroma La Vida Sdn Bhd may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.
4. Your Content
In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Aroma La Vida Sdn Bhd a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be infringing on any third party’s rights. Aroma La Vida Sdn Bhd reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.
5. No warranties
This Website is provided “as is,” with all faults, and Aroma La Vida Sdn Bhd makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.
6. Limitation of liability
In no event shall Aroma La Vida Sdn Bhd , nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Aroma La Vida Sdn Bhd , including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
7. Indemnification
You hereby indemnify to the fullest extent Aroma La Vida Sdn Bhd from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

8. Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
9. Variation of Terms
Aroma La Vida Sdn Bhd is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.
10. Assignment
Aroma La Vida Sdn Bhd shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
11. Entire Agreement
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Aroma La Vida Sdn Bhd and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.
12. Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of Malaysia.
 

DELIVERY POLICY
We strive to deliver your purchased products in shortest time possible. All orders are in processed as soon as the transaction is confirmed.
Currently, we can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.
 
NEXT BUSINESS DAY DELIVERY
1.   Confirmed orders will be delivered on the next business day if they are placed before 2PM, Monday – Friday, excluding public holidays.

2.   Orders placed on Friday after 2PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by GDEX, excluding public holidays.

3.   Delivery to rural or remote areas may take an additional 2 – 3 working days.
 
 
DELIVERY CHARGES  
www.aromalavida.com. offers FREE DELIVERY for all orders, even if the order consists of single item.

SALES / PROMOTIONAL PERIODS
During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in orders – you will be advised of any product availability issues when placing your order.
Peninsular Malaysia: Additional 3 – 5 working days for your order to arrive.
Sabah & Sarawak: Additional 3 – 7 working days for your order to arrive.
 
MULTIPLE ADDRESS DELIVERY
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
 
DELIVERY POLICY
The Company – Aroma La Vida Sdn Bhd can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.
At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.
We deliver all orders using our standard and best fit packaging materials.
1.   In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. You will receive a “Sorry Card” at the 2nd attempt and if GD Express does not receive any feedback from you, we regret to inform you that your package will be returned to Aroma La Vida Sdn Bhd.
PROOF OF DELIVERY
1.   Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address, and obtain a signature from the receptionist as a proof of delivery.

Order Cancellation

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully and payment is received for your purchase, the order will be "Sent to Warehouse," entering the delivery process immediately. We advice that you carefully review and modify your order prior to payment submission. Once your order has been "Sent to Warehouse," it has entered the delivery process and no further changes can be made.

Refund and Exchange
 
1. You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +603 4252 7888 (Monday - Friday 9.00am - 6.00pm) or email to admin@aromalavida.com at the time of collection/ delivery or within 24hours from time of goods received; otherwise we shall have the discretion to refuse your claim. The customer will need to bear courier fees for return of products to the company.
 
2. For product collected from store which is found to be defective and/or is damaged inside the packaging after collection, you may return and bring back the defective product to the store where you collected the product within 3 days. You must present a valid receipt of the purchase for the return.

3.  Exchange of the product can be arranged for the following reasons:
  •  If the product is obviously damaged upon collection at the store / at time of delivery.
 • If the product is damaged inside packaging after collection/ delivery; and you contact customer service within 24 hours.
  •  If the product ordered is different from the item collected at the store/ delivered.

We strive to provide the best service and shopping experience for all our customers. Kindly allow 3-5 working days for validation and processing of exchange. You will be updated via phone call or email.

4. We do not accept change of mind as reason for exchange or refund. Goods sold in good condition are not refundable or exchangeable. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.